State Farm® Insurance Agent Matthew J. Bub
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jaclyn Shearn
April 24, 2025
5
out of
5
rating by Jaclyn Shearn
"Absolutely a pleasure working with this agency! They are efficient, responsive, and professional to the highest degree. The agent I was in contact with today, Caitlyn, made adding my newly-licensed daughter to our policy super quick and painless, also ensuring that we received whatever discounts were available. Very relieved that the process was so simple!"
We responded:
"Jaclyn, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Matthew"
Jessica Legner
April 16, 2025
1
out of
5
rating by Jessica Legner
"I’ve been a loyal State Farm customer since I started driving, and I’ve been with this particular agency for the past 10 years since moving to Connecticut. Unfortunately, over the last year, my experience has significantly deteriorated. When I moved to New York, I needed to open a new policy for my car. That policy began on February 20, and I’ve been trying to cancel the old one ever since. I’ve called, emailed, and texted multiple times—but the cancellation still hasn’t been processed. Each time I follow up, I’m given vague explanations and excuses, often blaming former staff members who are no longer with the agency. The turnover rate here seems to be alarmingly high, and the service has become increasingly unreliable. Most recently, I contacted the agency to add my son to my remaining policy. Again, no follow-up, no confirmation—nothing. This level of neglect and lack of professionalism is unacceptable. I’m beyond frustrated and cannot wait to be completely done with this agency. I would not recommend them to anyone. I bet my rate will increase after this review."
We responded:
"Hello, thank you for taking the time to share your feedback. I'm sorry to hear you had a frustrating experience. I want to clarify that when it comes to state-to-state policy transfers, the timing and processing are entirely managed by State Farm’s centralized system. While we always strive to assist where we can, these processes are unfortunately not within our office’s control. As for concerns about staff turnover, we’re committed to maintaining a knowledgeable and helpful team, and we’re continuously working to ensure a great experience for every customer. Our whole team has appreciated your loyalty to State Farm over the past 10 years. If you’d like to discuss your concerns further or need assistance with your policy, please don’t hesitate to reach out to me directly. We’re always happy to help. - Matthew"
Catalina
April 12, 2025
5
out of
5
rating by Catalina
"Amazing insurance company! The customer service is great and always very welcoming. 10/10 would recommend"
We responded:
"Thank you so much for your kind review, Catalina! I appreciate it. My team and I will always be here for you in your time of need! - Matthew"
Sharon Hagaman
April 9, 2025
5
out of
5
rating by Sharon Hagaman
"Catalina helped me out so much that I very much appreciated it. We worked on trying to log into the app for at least an hour, she was an amazing help with trying to get customer service on the line. Amazing insurance company, I’ve had State Farm since around 2012. I love the State Farm commercials"
We responded:
"Thank you so much for taking the time to leave us a five-star review, Sharon! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Matthew"
Elizabeth Keough
March 27, 2025
5
out of
5
rating by Elizabeth Keough
"These people are absolutely amazing! They've helped me more in the past few months than other insurance agents or companies have in years! They're very understanding and really dedicated to being good agents if not the best agents! Especially Elizabeth! She has been super amazing and deserves a raise for all that she does! We'll definitely be recommending these people to others!"
We responded:
"Elizabeth, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Matthew"
Paige Golden
March 18, 2025
5
out of
5
rating by Paige Golden
"Ive had state farm for a few years. I've always had good customer service i may not understand some of their policies that are out of there control. But the past couple weeks I've been talking to a women named Catalina and she realy went above and beyond to get any information to help me the best she could she was absolutely wonderful. She gave me hope in customer service again that people are actually nice and care about people. Very thankful for that. I give her 10 starts."
We responded:
"Paige, I’m happy to hear Catalina took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Matthew"
Elisabeth Holick
March 17, 2025
5
out of
5
rating by Elisabeth Holick
"Great great people … never had an issue"
We responded:
"Thank you so much for your kind review, Elisabeth! I appreciate it. My team and I will always be here for you in your time of need! - Matthew"
jason Battista
March 7, 2025
5
out of
5
rating by jason Battista
"Very good service with the nicest people. I’ve been with State Farm for years for a reason."
We responded:
"Jason, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Matthew "
Katie Martino
January 31, 2025
5
out of
5
rating by Katie Martino
"Best experience I ever had obtaining insurance! 10/10 recommend !"
We responded:
"Katie, thank you for taking the time to share such kind feedback with my team and I. We appreciate you and your time! - Matthew"
Greg Trude
September 25, 2024
1
out of
5
rating by Greg Trude
"This office is terrible. After a cold-call on their part, they sold me a homeowners policy and cancelled my previous policy. 2 weeks later State Farm proceeded to withdraw the policy because they saw peeling paint on my house. When I informed the agent of what State Farm had done, they basically shrugged their shoulders and told me it wasn't their problem and that I'd "have to find insurance elsewhere". so now I'm left scrambling trying to find a policy to cover my house. If you get a call from this office trying to sell you insurance, DO NOT ANSWER!!!!!"
We responded:
"Greg, I’m sorry to hear about the challenges you’ve faced with your homeowner's policy. I understand how stressful this situation must be. I do want to mention that our records indicate that the issue with your policy was related to the condition of your roof, which you opted not to address. We always aim to provide the best guidance possible, and it’s unfortunate that this led to complications for you. Our agency works hard to make our customers happy but unfortunately in this industry, there are certain things out of our control. Again, I apologize for any inconvenience and frustration and wish you the best with your next insurance agent. - Matthew"
Lisa Rios
June 5, 2024
4
out of
5
rating by Lisa Rios
"I been a client for 5+ years and they always on point with the insurance needs. Excellent team members. I will definitely recommend."
We responded:
"Lisa, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! Please let us know how we can earn those extra stars! - Matthew"
Irma Gonzalez
June 1, 2024
5
out of
5
rating by Irma Gonzalez
"El personal es muy cordial y t ayudan a conseguir la mejor option en tu cobertura."
We responded:
"Irma, ¡Gracias por tus amables comentarios! - Matthew "
Naysha Matos
April 24, 2024
5
out of
5
rating by Naysha Matos
"State Farm help me save a lot of money on my insurance! Kelsie is amazing she’s the best of the best! Very kind helpful and really gets down to explaining things in a way you can understand!❤️"
We responded:
"Naysha, thank you so much for your kind review! I’m happy to hear Kelsie took such great care of you. My team and I will always strive to leave you with a wonderful customer service experience! - Matthew "
cindy pabon
April 15, 2024
5
out of
5
rating by cindy pabon
"Getting a lower quote and switching auto insurance was very easy."
We responded:
"Cindy, our goal will always be to leave you with a satisfying experience! We could not be more happy to see such kind feedback! - Matthew "
Marangelie Pagan
April 12, 2024
5
out of
5
rating by Marangelie Pagan
"Great Customer Service"
We responded:
"Hello, we appreciate this kind feedback! - Matthew"
Ryan Beckman
April 12, 2024
5
out of
5
rating by Ryan Beckman
"Great customer service, Gisselle is the best"
We responded:
"Ryan, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Matthew"
Ralph Giorgio
April 10, 2024
5
out of
5
rating by Ralph Giorgio
"Kelsey was polite, efficient and so helpful"
We responded:
"Ralph, thank you for sharing this kind feedback about Kelsey! My team and I will always be here for you. We appreciate you giving us the opportunity to serve you each day! - Matthew "
Platinum Salon The Violet Revolution
April 6, 2024
5
out of
5
rating by Platinum Salon The Violet Revolution
"Highly recommend"
We responded:
"Hello, thank you for your kind review! The best compliment my team and I can get is being recommended to others! - Matthew"
Erika Morales
April 5, 2024
5
out of
5
rating by Erika Morales
"I have been with State Farm for like 10 years. I have dealt with Kelsie for the time I've had the insurance. As my insurance agent she has always been extremely helpful and informative whenever I needed help with getting things done or information when is something that State farm can not do. I tip my hat to her for being an agent with exceptional qualities. I give her an A+."
We responded:
"Erika, thank you so much for your kind words about my team and I. Our wish is that we always provide you with an excellent customer service experience. We are honored to be able to assist you with your insurance needs! Thank you for your loyal business. - Matthew "
chris rodgers
April 4, 2024
5
out of
5
rating by chris rodgers
"Kelsie is very respectful and always willing to help. I would recommend anyone who needs help to contact her, you will not be disappointed. Thank you for all your help. May God bless you."
We responded:
"Chris, we're happy to hear that Kelsie provided you with excellent service and attention. Our team takes pride in delivering top-notch support to our customers. - Matthew "
britaney prince
April 2, 2024
5
out of
5
rating by britaney prince
"Very good customer service"
We responded:
"Britaney, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Matthew "
Cindy Booth
April 2, 2024
5
out of
5
rating by Cindy Booth
"I always have an excellent experience. If you need some help with making payments and changing of coverage plans they go above and beyond with help. I have been with them for over 5 years and it was the best decision I could have ever made. Their services are out of this world and the best staff ever."
We responded:
"Cindy, thank you for taking a moment to share your experience with us. We appreciate all feedback as we're always striving to go above and beyond for our customers! My team and I look forward to serving you for a lifetime! - Matthew "
Priscilla Fuentes
March 28, 2024
5
out of
5
rating by Priscilla Fuentes
"Thank you Kelsie Pace for the great help and doing the best for me, I am 100% satisfied with your work and the service you offered me, it is the best thing that could have happened to me, you made me very happy🥰🥰🥰 GBLU💕💙"
We responded:
"Priscilla, I’m happy to hear Kelsie took such great care of you. My team and I will always strive to leave you with a wonderful customer service experience! - Matthew "
Magali Alverio
March 1, 2024
5
out of
5
rating by Magali Alverio
"Kelsie was of great help when I called for a quote. She answered all my questions and was very professional! Thank you Kelsie for making this easier for me to understand and walking me through!"
We responded:
"Magali, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business! - Matthew "
Rasheeda Priester
February 29, 2024
5
out of
5
rating by Rasheeda Priester
"His office and staff are always super helpful and have quick response times. I've had contact with Giselle a few times and she is awesome."
We responded:
"Rasheeda, thank you so much for your kind review about Giselle! My team and I work hard to make every experience for our customers a positive one! Thank you for sharing. - Matthew "